Harmonic Design: Practioner Development
Harmonic Design is a service design consultancy, one of the few firms in the US that focuses exclusively on SD. Their team of designers come from a variety of disciplines and are constantly looking to stay on the edge of what is new in the field. I worked with Harmonic’s designers on an internal project to understand what practices and policies the company could adopt to best support their designers in continuing to develop and explore their personal practices.
Harmonic Design - Internal Project
Spring 2023
The internal project proved to be very important to the employees, who also felt it was important to share with the wider service design field. Harmonic Design published my report on the project to their blog and social media:
Methods included:
research project planning and scoping
literature review
survey development
expert interviews
semi-structured user interviews with digital boundary objects
scenario development
research synthesis (patterns and themes)
participatory workshop
service prototyping
Delivered at end of project:
research insights and themes
findings from mini experiments
imperatives + directions for future work
process book
presentation (and feedback activity) of final findings
Visualization of research and experimentation process.
Scenarios developed for different practice-building environments.
